FAQ's

1.      Where is Tahuna Pod Hostel located?

11 Henry Street, Queenstown. Only a 2 minutes walk to the Stanley Street bus hub and a stone throw from the centre of Queenstown

2.      What are your opening hours?

Our reception area is open from 7.00am to 9.00pm, just call if you can’t find us.

3.      What are your check in and check out times?

Our check in time is from 2.00pm and our check out time is 10.00am.

4.      Can I check in after 9.00PM?

Yes, if you have a booking and are checking in after 9.00pm, we have a late check in process. Please contact us if you will be checking in after 9.00pm so we can prepare for this.

5.      Do you have parking available?

We have onsite guest parking available for cars or small campervans, at a rate for 24 hours. The car park is located at the rear of the property and has a height limit of 2.8metres. Unfortunately, our car park cannot accommodate campervans, although public campervan parking options are across the road from the hostel at 5 Boundary Street.

6.      Do you have luggage storage? 

Yes, ask our friendly staff and we will point you in the right direction of our storage area.

7.      Do you have Ski/Bike Storage?

Yes, just ask us to explain how the storage works when you check in at reception.

8. How many people can sleep in one Pod?

To ensure guest comfort and comply with occupancy regulations, each pod is limited to one person, whether it's a single or queen size. If more than one person attempts to share a pod, you will be required to book an additional pod (subject to availability). If no extra pods are available, one guest will need to vacate the property, and no refunds will be given if all guests choose to leave.

We have private rooms available for couples.

9.      Do you have laundry facilities?

Yes, these cost $6 per wash and $6 per dry via $2 equivalent tokens that are purchased and issued at reception.

10.      Do I need to bring linen?

No, you do not. We make all pod beds with fresh, clean linen including duvets.

11.  Do you offer long term stay?

Guests are allowed to stay for a maximum of 10 nights. 

12.  Can you recommend any places to eat or activities to do?

Yes! Come see reception or email ahead! Our staff all know Queenstown well and are more than happy to recommend some of their favourite things to do and places to eat.

13.  Is WiFi available for guests?

Complimentary, high-speed WiFi is available for guests. We will provide you with the password on arrival. 

14.  What is the best way to get to the airport from Tahuna Pod Hostel?

You can catch the #1 bus from the Stanley Street bus hub, this will take you directly to and from the  Airport. Taxis will cost around $50 - $60

15.  Do you allow children at the hostel?

As Tahuna Pod Hostel is a shared space accommodation environment we don’t allow children under the age of 18 stay with us. We apologise for an inconvenience caused. 

16.  What is your cancellation policy?

Cancellations of reservations made on standard rates notified to us within 2 Days (48 Hours) of the arrival will forfeit 100% of the total price paid.  Cancellations made 48 hours prior to check-in will receive a full refund.

If you have booked a room through a third party online travel agent (such as Booking.com, Expedia and Hostelworld.com), any cancellations or modifications must be made directly through that platform.